Frequently Asked Questions
Everything you need to know about your Clinikally experience.
Are the products on Clinikally authentic?
Yes, we guarantee 100% authenticity. Every product is sourced directly from certified manufacturers and authorized distributors to ensure you receive genuine dermatological and beauty care.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your delivery in real-time.
What is your return policy?
We offer a 7-day return policy for items that are damaged during transit or delivered incorrectly. Due to the personal nature of beauty products, we cannot accept returns on opened or used items.
Can I get a consultation before purchasing?
Absolutely. Clinikally offers online dermatological consultations to help you choose the right products for your specific skin type and concerns before you make a purchase.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How do I track my order?
You can track your order by visiting the 'My Orders' section in your account profile or by clicking the unique tracking link sent to your registered email address.